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How to Download and Install the Onvive Study App

Updated

Purpose: This article provides step-by-step instructions for downloading and installing the Onvive Study App on your smartphone.

Estimated Completion Time: 5-10 minutes

Requirements:

  • An iPhone with iOS 16 or later, or an Android smartphone with OS 13 or later (excluding Android Go editions).
  • Your smartphone must be SMS-enabled.
  • A stable Wi-Fi and/or cellular data connection.
  • Approximately 300MB of free storage space on your device.

Steps:

  1. Check your device's operating system (OS):
    • iPhone: Go to Settings > General > Software Update. Your current iOS version will be displayed.
    • Android: Go to Settings > System > System Update. Your current Android OS version will be displayed.
    • If your device's OS does not meet the requirements, you may need to update it or use a different device.
  2. Check your device's storage space:
    • iPhone: Go to Settings > General > iPhone Storage.
    • Android: Go to Settings > Storage or Settings > System > Storage.
    • If you do not have enough space, you may need to delete other applications or media.
  3. Connect to Wi-Fi (recommended): Connecting to Wi-Fi can help with faster download and installation.
    • iPhone: Go to Settings > Wi-Fi. Tap
      Wi-Fi to turn it on, then tap the name of your Wi-Fi network and enter the password if required.
    • Android: Swipe down from the top of your screen. Touch and hold the Wi-Fi icon. Tap Use Wi-Fi to turn it on. Tap the name of the Wi-Fi network to join. Enter the password (if required) and tap
      CONNECT.
  4. Download the Onvive Study App:
    • The Onvive Study App is a free download from your device's app store.
    • Identify the app by its icon (shown in the app's initial screens) or by the developer: Click Therapeutics, Inc..
    • iPhone: Go to the Apple App Store and search for "Onvive Study App". You may need your Apple ID and password.
    • Android: Go to the Google Play Store and search for "Onvive Study App".
  5. Install the App: Follow the on-screen instructions to install the app on your device.
  6. Verify Installation: Open the app. If successfully installed, the "CONVOKE Study App" screen (or similar welcome screen for Onvive) is displayed.

Need more help? If you encounter any issues during download or installation, please contact technical support using the information found in the app's Profile section.