Purpose: This article guides you through the process of creating your account for the Onvive Study App.
Estimated Completion Time: 5-10 minutes
Requirements:
- The Onvive Study App installed on your smartphone.
- An Access Code provided by your study site.
- Access to the email address you will use for registration.
- Access to the phone number associated with the smartphone you are using for the app.
- A stable internet connection (Wi-Fi or cellular data).
Steps:
- Open the Onvive Study App on your device.
- On the main screen, tap
Sign Up. - Enter your 5-character Access Code (combination of letters and numbers) exactly as provided by your study site. Letters should be capitalized.
Do not share your Access Code with anyone. - Read the Terms & Conditions and Privacy Policy. Tap the checkboxes to agree to them and confirm that you are at least 18 years old. Then, tap
Create Account. - The app will prompt you to enter your first name, email address, and create a password.
- Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, and one number.
- The app will send a 5-digit confirmation code to your email address.
Check your email inbox (and spam/junk folders) for an email from noreply@clicktherapeutics.com. - Enter the 5-digit confirmation code into the app and tap Verify email.
- The app will prompt you to enter your phone number. Enter the phone number associated with your smartphone and then tap Continue.
- The app sends an SMS text message with a confirmation code to your phone.
Enter the code into the app and tap Verify phone number. If you did NOT receive the code, tap
Resend Code to try again. - Once successful, you will see a screen confirming your account is all set, and you will be prompted to set up reminders.
Need more help? If you encounter any issues during account setup, please contact technical support using the information found in the app's Profile section.