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How to Access Support in the Onvive Study App

Updated

Purpose: This article explains how to find and use the technical support contact information within the Onvive Study App.

Estimated Completion Time: 1-2 minutes

Requirements:

  • The Onvive Study App installed on your smartphone.
  • A stable internet connection (Wi-Fi or cellular data) if using email support.

Steps:

  1. Open the Onvive Study App on your device.
  2. Tap the Profile icon (usually a person silhouette) at the bottom right corner of the screen.
  3. Tap My account.
  4. Scroll down to the Support section.
  5. Here, you will find:
    • The email address for technical support (e.g., convoke-app-support@clicktx.com).
    • The phone number for technical support (e.g., +1 (855) 285-5959).
  6. To send an email: If you have an email app installed on your device, tapping the email address will open a new email draft.
  7. To make a call: Tapping the phone number will open your phone's dialer with the number pre-entered.

Important Note: The app also contains a "My crisis plan" section with helplines like 988 (National Suicide Hotline) and 911 (Emergency). The Onvive Study App is not a crisis service and should not be used for emergencies. If you are experiencing a crisis, contact these helplines directly.