Skip to main content

The App is Crashing or Unexpectedly Quitting

Updated

Purpose: This article provides steps to troubleshoot when the Onvive Study App is crashing, freezing, or unexpectedly quitting.

Estimated Completion Time: 5-10 minutes

Requirements:

  • The Onvive Study App installed on your smartphone.
  • A stable internet connection.

Steps:

  1. Restart the Onvive Study App:
    • Close the app completely:
      • iPhone: Swipe up from the bottom of the screen (or double-click the Home button), then swipe the Onvive Study App card upwards to close it.
      • Android: Swipe up from the bottom, hold, then release to see open apps. Swipe the Onvive Study App card upwards or tap "Clear all" or "Close all apps".
    • Reopen the app.
  2. Restart your device:
    • Completely turn off your smartphone, wait for 30 seconds, then turn it back on. This can often resolve temporary software glitches and free up memory.
  3. Check for app updates:
    • Ensure your Onvive Study App is updated to the latest version. App updates frequently include bug fixes and stability improvements that can prevent crashes.
    • Go to your device's app store (Apple App Store or Google Play Store), search for "Onvive Study App," and see if an "Update" button is available.
  4. Check your device's storage space:
    • Low storage space can lead to apps crashing. Ensure you have enough free space on your device.
    • iPhone: Go to Settings > General > iPhone Storage.
    • Android: Go to Settings > Storage or Settings > System > Storage.
    • If storage is low, consider deleting unused apps, photos, videos, or other media.
  5. Check your internet connection:
    • While app crashes can occur offline, a poor or intermittent internet connection can sometimes contribute to issues, especially if the app is trying to sync data or load content.
  6. Verify device compatibility:
    • Ensure your device meets the minimum operating system requirements (iOS 16+ or Android OS 13+). Older OS versions may not fully support the app, leading to instability. Also, Android Go edition devices are not supported.

Need more help? If the app continues to crash after trying these steps, please contact technical support and provide details about when and where the crashes occur. This information can help diagnose the issue.