Purpose: This article explains how incorrect date, time, or time zone settings on your device can impact the Onvive Study App and how to correct them.
Estimated Completion Time: 2-3 minutes
How Incorrect Time/Time Zone Affects the App: The Onvive Study App relies on your device's accurate date, time, and time zone for several functions, including:
- Sending daily reminders and notifications at the correct local time.
- Recording your activity timestamps accurately.
- Ensuring content progression aligns with the study schedule.
Steps to Correct Device Time and Time Zone:
- Enable "Set Automatically" for Date & Time: This is the most reliable way to ensure your device's time is always accurate, even when you travel or during daylight saving changes.
- iPhone:
- Go to Settings > General > Date & Time.
- Toggle "Set Automatically" to On (green).
- Ensure your time zone is also set correctly.
- Android:
- Go to Settings > System > Date & time.
- Toggle "Set time automatically" and "Set time zone automatically" to On.
- iPhone:
- Restart the Onvive Study App: After adjusting your device's time settings, close the Onvive Study App completely and then reopen it to ensure it registers the changes.
Need more help? If you continue to notice discrepancies with time-sensitive features in the app after adjusting your device settings, please contact technical support.