Purpose: This article provides tips on how to free up storage space on your smartphone, which may be needed for the Onvive Study App to function correctly.
Estimated Completion Time: 5-10 minutes
Why Storage Matters: The Onvive Study App requires approximately 300MB of storage space for download, installation, and proper functioning. If your device's storage is full, it can prevent the app from installing, updating, or running smoothly, and can lead to crashes.
Steps to Free Up Space:
- Check your current storage:
- iPhone: Go to Settings > General > iPhone Storage.
- Android: Go to Settings > Storage or Settings > System > Storage.
- This will show you how much space is used and what types of content are taking up the most space.
- Delete unused apps:
- Go through your list of apps and uninstall any that you no longer use.
- iPhone: Lightly press and hold an app icon until a menu appears, then tap "Remove App" or "Delete App."
- Android: Press and hold an app icon, then drag it to "Uninstall" or tap "App info" and then "Uninstall."
- Clear app caches (Android only):
- Over time, apps can accumulate cached data that takes up space. Clearing cache does not delete your personal app data.
- Go to Settings > Apps & notifications (or "Apps").
- Tap on an app (especially large ones like social media or streaming apps).
- Tap Storage & cache, then tap Clear cache. Repeat for several apps.
- Delete old photos and videos:
- Photos and videos often take up the most space. Back them up to a cloud service (like Google Photos, iCloud, Dropbox) or a computer, then delete them from your device.
- Go to your Photos or Gallery app to manage your media.
- Remove downloaded music, podcasts, or movies:
- If you download media for offline use, delete content you've already consumed. Check settings within apps like Spotify, Apple Music, Netflix, or podcast players.
- Clear browser cache and history:
- In your web browser (e.g., Chrome, Safari), go to its settings to clear Browse data, cookies, and cache.
Need more help? If you are still struggling to free up space, please contact technical support.